I am pretty sure that many of our relatives have executed a durable power of attorney to handle his/her financial matters in case of the maker become incapacitated.
With current trend, most of the big bank such as Wells Fargo or Ameriprise won’t honor the durable power of attorney executed by your relative. They want the account holders to use their own form. Many people being shock by this practice since the date they know this become too late for their relative since he/she may has developed dementia or some kind of mental incapacitated.
Read the full article here: http://www.nytimes.com/2016/05/10/health/finding-out-your-power-of-attorney-is-powerless.html